Quality & Transparency

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All patients have the right to receive considerate and appropriate medical care for their problems without regard to considerations such as race, colour, religion, national origin, disability or the source of payment for their care.

 

All patients have the right to know the name and professional status of the physician who is responsible for their care.

 

All patients have the right to obtain from their physicians current and understandable information about their clinical condition, treatment choices and potential benefits, risks and expected outcomes.

 

All patients have the right to make informed choices about their health care. They have the right to receive information from their physicians that is necessary to give informed consent before the start of a medical procedure and/or treatment. They may accept or refuse treatment for any or all of the care offered.

 

All patients have the right to personal privacy, safety, security and confidentiality.

 

All patients have the right to have private and confidential medical records except as otherwise provided by law or upon the patient’s written authorization.

 

All patients have the right to be treated respectfully by others and to be addressed by their proper names without undue familiarity, to be listened to when they have a question, and to receive an appropriate response.

 

All patients have the right to receive courteous attention from all personnel when they request help, with the understanding that other patients may have similar or more urgent needs.

 

All patients have the right to communicate with any person or persons of their choice, including but not limited to physicians, administrators, and nurses at any reasonable hour.

 

All patients have the right to know about the policies and procedures related to patient care.

 

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